MONET INTERNATIONAL RETURNED GOOD & WARRANTY PROCESS:
ms: All shipments will be sent” pre-paid and add” unless otherwise directed.
Contact Monet and request a return Authorization (RA) or warranty Evaluation (WE) form prior to returning the item. The
form will be generated by MONET with a “Claim Number” and faxed or emailed as required.
A product serial number, MONET order number, MONET invoice number or original purchase order number is required to
start the return or warranty process.
Warranty claims must be supplied with information specific to the error, damage or defect of the product.
A copy of the RA / WE form or Claim Number must be included along with the returned item
MONET INTERNATIONAL is not responsible for shipping damage to items being returned, Please pack items carefully
Freight cost associated with Returns or warranty will be paid by the party returning the item.
RETURN TO STOCK - MONET INTERNATIONAL MANUFACTURED PRODUCTS:
Returned items are subject to a restocking fee equal to Rs. 500 20% of dealer net price, whichever is greater.
Items must be returned with 7 days of receipt.
Items must be received in unused “Like New” condition and returned with original packing.
Items returned after 7 days or not received in “Like New” condition will be subject to a responding / repacking fee
RETURN TO STOCK - MONET INTERNATIONAL RESALE OR SPECIAL ORDER PRODUCTS:
Returned items are subject to a restocking fee equal to Rs. 500 or 20% of dealer net price, whichever is greater.
Items must be returned within 7 days of receipt
Items must be received in unused “Like New” condition and returned with original packaging. Items returned after 7 days or
not received in “Like New” condition will be subject to a reconditioning / repacking fee
Special order items will be subject to restocking fees determined on a case-by-case basis.
WARRANTY EVALUATION (WE) - MONET INTERNATIONAL MANUFACTURED PRODUCTS:
Item must be returned within 30 days of issuance of WE claim number
Replacement parts can be requested at time of WE claim. Replacement part and freight costs are subject to invoicing if WE
claim is denied.
New, refurbished, or repaired parts may be sent out as replacements at MONET INTERNATIONAL discretion.
If replacement parts are not requested at time of WE claim, item will be repaired / replaced and returned.
MONET INTERNATIONAL will cover the outgoing freight cost of warranted parts. Freight cost associated with expedited
shipment of warranted parts will be cover by others.
If entire indicators / assemblies are returned for warranty exchange, please see Return to Stock policy. Customer may be
invoiced for item if not returned in “Like New” condition
If item is eligible for labor / travel expense reimbursement, the appropriate section of the WE claim form must be completed
and returned with item.
When claim is closed, customer will receive a completed “Return Evaluation From” with descriptions of findings
Customer is responsible for reviewing this form and reporting any discrepancies within 10 days of claim completion.
WARRANTY EVALUATION (WE) - MONET RESALE OR SPECIAL ORDER PRODUCTS:
Item must be returned within 7 days of issuance of claim
Replacement parts can be requested at time of WE claim. Replacement part and freight costs are subject to invoicing if WE
claim is denied
New, refurbished or repaired parts may be sent out as replacements at MONET discretion.
If replacement parts are not requested at the time of claim, MONET will return item to the manufacturer for repair. The item
will then be
returned to customer
If entire indicators / assemblies are returned for warranty exchange, please see Return to Stock policy. Customer may be
invoiced for item if
not returned in “Like New” condition.
MONET resale or special order products will follow the published warranty period and policy of manufacturer
MONET resale or special order products are never eligible for labor / travel expense reimbursement
